Shipping policy

We offer international shipping to the following countries:  Australia, Algeria, Argentina, Azerbaijan, Bahrain, Brazil, Bolivia, Brunei, Belgium, Canada, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Ecuador, Egypt Finland, France, Ghana, Germany, Greece, Hungary,Ireland, Italy, Israel, Indonesia, Japan, Kuwait, Latvia, Lithuania, Lebanon, Luxembourg, Malaysia, Malta, Mexico, Montenegro, Morocco, New Zealand, Norway, Nigeria, Netherlands, Oman, Pakistan, Paraguay, Peru, Poland, Portugal, Qatar, Romania, Slovakia, Slovenia, Spain, Sweden, Singapore, South Korea,Saudi Arabia, South Africa, Russia, Taiwan, Turkey Thailand, Trinidad & Tobago Hong Kong SAR, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam.

SOME ITEMS MAY SHIP SEPARATELY

PLEASE ALLOW 1-3 WEEKS FOR YOUR ORDER TO BE DELIVERED

Incomplete Address

In the event that a customer provides an incomplete or inaccurate shipping address during the order placement and does not contact us in a 12-24 hour window, BerserkChains™ reserves the right to address the situation according to the following terms:

  1. Customer Responsibility: It is the responsibility of the customer to ensure that the shipping address provided is accurate and complete at the time of purchase.

  2. Non-Delivery Due to Incomplete Address: If a delivery attempt is unsuccessful due to an incomplete or inaccurate address provided by the customer, BerserkChains™ shall not be held liable for non-delivery.

  3. Refund Considerations: Refunds may not be issued for orders affected by incomplete addresses. However, BerserkChains™ is committed to fair and reasonable resolutions. Customers experiencing address-related issues are encouraged to contact our customer support team promptly.

  4. Customer Communication: Customers are strongly encouraged to review and confirm their shipping address during the order confirmation process. Any changes or corrections to the address should be communicated to BerserkChains™ as soon as possible.

Please note that the above terms are designed to ensure the efficient processing and delivery of orders. We appreciate your understanding and cooperation in maintaining accurate address information for a seamless shopping experience.

All orders are processed within 24-48 hours (excluding weekends and holidays) after receiving your order confirmation email.

We understand the importance of providing a reliable and efficient shipping experience for our customers. However, it is necessary to acknowledge that certain postal service problems may arise that are beyond our control. We want to be transparent and set realistic expectations regarding these external factors.

There are instances when factors outside of our influence, such as extreme weather conditions, customs delays, holidays, or unforeseen disruptions in the postal system, may impact the delivery of your orders. While we make every effort to minimize such occurrences, we cannot assume responsibility for circumstances beyond our control.

Please note that we are committed to assisting you in resolving any shipping-related issues to the best of our ability. We will provide you with the necessary support and information throughout the process. Your satisfaction is our top priority, and we will strive to find suitable solutions if such situations arise.

We appreciate your understanding and patience in these rare instances when postal service problems occur. Should you encounter any delays or issues with your shipment, please don't hesitate to contact our customer support team, and we will do our utmost to assist you.

Unfortunately, orders that have already shipped cannot be cancelled.